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Tuesday, 4 June 2013

Add an FAQ to Magento with Ratings & Comments

Magento Product Questions and FAQ Module build a knowledge base section which is highly useful for ecommerce websites. Because these sites sell products or services and their customers are often equipped with lot of questions. FAQs can be site wide or dedicated to products. What most companies follow is the practice of filtering common Magento product questions received from customers and then produce FAQ.

This Magento FAQ Module is equipped with Magento Ask a Question form installed right on product/service page. It removes the unnecessary need to click on “Contac Us” page and then asking a question. This form opens up in a popup; admin can configure “Slide down” style for it from the configuration. FAQs can be categorized into topics so that customers can easily find relevant answers quickly.  Magento FAQ accordion is integrated which gives a stylish look and browsing behavior.

FAQ landing page is automatically created after installation of this module which can be utilized for general/site wide frequently asked questions. Admin gets an option to add a question only on product page or both product and Magento FAQ page (wall) pages. More interesting and interactive feature included in this Magento product questions addon is the comments and ratings feature.

Customers can rate any answer, reply to it. This lets those who already have some knowledge of product answer on your behalf. Administration panel is divided into smaller sub panels dedicated to each feature configuration separately.  Below snapshots guides you on how to use this plugin. For more details please visit this plugin page as below.

Admin Panel

FAQ Management
Add caption

FAQ Topics

FAQ Configurations


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