Magento Product Questions and FAQ Module build a knowledge
base section which is highly useful for ecommerce websites. Because these sites
sell products or services and their customers are often equipped with lot of
questions. FAQs can be site wide or dedicated to products. What most companies
follow is the practice of filtering common Magento product questions received from
customers and then produce FAQ.
This Magento FAQ Module is equipped with Magento Ask a
Question form installed right on product/service page. It removes the
unnecessary need to click on “Contac Us” page and then asking a question. This
form opens up in a popup; admin can configure “Slide down” style for it from
the configuration. FAQs can be categorized into topics so that customers can
easily find relevant answers quickly. Magento FAQ accordion is integrated which
gives a stylish look and browsing behavior.
FAQ landing page is automatically created after installation
of this module which can be utilized for general/site wide frequently asked questions.
Admin gets an option to add a question only on product page or both product and
Magento FAQ page (wall) pages. More interesting and interactive feature included
in this Magento product questions addon is the comments and ratings feature.
Customers can rate any answer, reply to it. This lets those
who already have some knowledge of product answer on your behalf. Administration
panel is divided into smaller sub panels dedicated to each feature
configuration separately. Below
snapshots guides you on how to use this plugin. For more details please visit
this plugin page as below.
Admin Panel
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Frontend
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